Frequently Asked Questions
What This Page Covers and If Your Question Isn't Here.
What This Page Covers
This page answers the most common questions players ask about using the site. It covers deposits, withdrawals, account verification, turnover requirements, payment options, mobile compatibility, game disconnections, and setting deposit limits. Each answer is written to be straightforward and helpful, so you can find what you need quickly without searching through multiple pages.
If Your Question Isn't Here
If you have a question that is not listed on this page, you can contact the support team through the live chat feature available in the lobby. The team operates 24 hours a day and can assist in both English and Bahasa Malaysia. You can also check the terms and conditions section at the bottom of the site for detailed policies on bonuses, promotions, and account rules.
Related: Arcade, Fishing Games, Online Slots, Live Dealer, and the offers running now.
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Answered briefly
Do I need to verify my account, and when?
Yes, you must verify your account before making your first withdrawal. You will be asked to submit a copy of your identification card and a recent utility bill or bank statement to confirm your identity and address.
Is this site secure?
Traffic is encrypted end to end and an account is verified once before it can withdraw. Rjbet lists Fair Play Certified and SSL Secured.
How do I set a deposit limit?
Go to your account settings and select the 'Responsible Gaming' section. There you can set a daily, weekly, or monthly deposit limit. The limit takes effect immediately and can be lowered anytime, but increases take 24 hours to apply.
Is verification required?
Verification happens a single time, ahead of the first payout, and never has to be repeated. Payouts then run through DuitNow and Bank transfer as usual.
What has to be wagered before a bonus withdraws?
Twelve times the deposit and bonus combined. Weighting differs by format — slots count fully, live dealer tables a fifth. The arcade and fishing games pages describe how each plays.
What is a turnover requirement?
A turnover requirement is the total amount you must wager before you can withdraw any winnings from a bonus. For example, if you receive a RM50 bonus with a 10x turnover, you need to place bets totalling RM500.
Take an offer
Every one of these carries turnover — the figure is next to it.